Current News around Corona & Pause of global operations

Latest announcements
LAST UPDATED: 07.07.2020

Munich, 7 July 2020

Dear Guest,

As already communicated in March, the Corona crisis has delayed work on the rebuilding of Carnival Radiance and the construction of Mardi Gras.

For this reason, the following amendments have been made:

  • Mardi Gras will now enter into service from Port Canaveral on 06.02.2021. Itineraries out of Port Canaveral with departure date from 14.11.2020 to 30.01.2021 have been cancelled.
  • Carnival Radiance’s $200 million dry dock at the Cadiz, Spain shipyard was suspended this spring when the COVID-19 pandemic resulted in a nationwide lockdown. Carnival is now evaluating shipyard options to complete the transformation, but the ship is likely not going to be completed until the spring.
  • As a result of the delayed arrival of Carnival Radiance, Carnival Breeze will be redeployed from Fort Lauderdale to Port Canaveral and will assume the itineraries for Carnival Radiance from 08.11.2020 to 24.04.2021. Consequently, guests on 18 Carnival Breeze sailings from Fort Lauderdale scheduled to operate from 07.11.2020 to 07.03.2021 are being notified that their cruises have been cancelled.
  • The transatlantic and European departures of Carnival Magic from 13.03.2021 to 03.05.2021 have been cancelled. Carnival Magic will be moved to Miami and will take over 7 departures of Carnival Breeze from 13.03.2021 to 24.04.2021, which were originally planned to take place from Fort Lauderdale. The itinerary remains the same, only the departing port and the ship will change.

Christine Duffy, President of Carnival Cruise Line:

“We continue to assess the impact of the COVID-19 pandemic on global commerce, public health and our cruise operations. In addition to our current pause in service, there have been many other unintended consequences, including shipyard, dry dock and ship delivery delays, and related changes to our deployment plans for our fleet. While we had hoped to make up construction time on Mardi Gras over the summer, it’s clear we will need extra time to complete this magnificent ship. We share our guests’ disappointment and appreciate their patience as we work through this unprecedented time in our business and the lives of so many people. We remain committed to working with government, public health and industry officials to support the response to the pandemic and to return to operations when the time is right.”

 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

 

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.  

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Sales Team


Munich, 22 June 2020

Dear Guests,

Carnival Cruise Line today extended the temporary pause of operations through 30.09.2020.
This decision follows the announcement by the cruise industry on Friday that it will voluntarily extend its pause in North America.

Carnival Cruise Line President Christine Duffy:
“During this unprecedented pause in our business, we have continued to assess the operating environment and confer with public health, government and industry officials. We have watched with great interest as commerce, travel and personal activities have begun to start back up, and once we do resume service, we will take all necessary steps to ensure the health and safety of our guests, crew and the communities we bring our ships to in order to maintain public confidence in our business.  Nevertheless, we apologize for disrupting your vacation plans and appreciate your patience as we work through these decisions.”

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.  

Thank you for your continued support and loyalty
Your Carnival Cruise Line Team


Munich, 04 May 2020

Dear Guests,

During our current pause of operations, we have continuously examined all possibilities to determine whether a planned resumption of operations on 27 June 2020 is feasible.
Although there are positive signs that we are moving towards a certain degree of normality, the point at which we can finally resume operations remains uncertain.
 

It goes without saying that before resuming operations, we ensure that all hygiene and health standards as well as official requirements have been implemented and prepared in the best possible way. We continue to work closely with government officials at the federal level and with officials in the local communities of our ports of departure and destinations to ensure their readiness.
 

In order to be able to guarantee all this, we are planning a gradual restart and are initially focusing our work on a number of selected ports.
 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team
 


Munich, 14 April 2020

Dear Guests,

taking into consideration the global effects of the COVID-19 pandemic, Carnival Cruise Line has decided to cancel the following cruises:

  • All cruises until 26.06.2020
  • All Carnival Sunrise cruises from New York in summer and fall 2020
  • All Alaska sailings through and including 30.06.2020
  • All sailings from San Francisco through 2020
  • All sailings with Carnival Radiance through and including 01.11.2020
  • All sailings with Carnival Legend through and including 30.10.2020

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

For all cruises departing from 1 August 2020 we offer the following flexible options:

Guests who want to keep their booking:

  • Guests who choose to keep their booking as currently scheduled for departures between 01.08.2020 and 30.09.2020 will receive the following Onboard Credit (OBC) amounts automatically and do not need to contact us. Valid for bookings made no later than 10.03.2020:
    • $50 per cabin for 2 day to 5 day cruises
    • $100 per cabin for 6 day and longer cruises
       

Guests who want to change their booking:

  • For all departures until 30.09.2020, if you decide to change vacation plans, we will allow to move the booking to a new date and receive a Future Cruise Credit (FCC)* in the amount of the non-refundable cancellation fee:
    • Departures June – September 2020: Move your booking to a future date no later than 30 days prior to departure, departure of the new cruise no later than one year after the original departure. Valid for bookings made no later than 10.03.2020.

*The Future Cruise Credit (FCC) is non-transferable, cannot be used as a deposit or applied to a chartered sailing and has no cash value. The FCC may only be used towards the cruise fare of one booking in the same currency in which the original voyage was originally paid and cannot be used for taxes, fees and port expenses, onboard charges or gratuities.The booking guest shall be responsible for payment of the difference between the amount of the FCC and the amount of the new booking. If the amount of the new cruise is less than the amount of the FCC, the remaining unused part of the FCC forfeits.

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team

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