Current News around Corona & Pause of global operations

UPDATE Guidelines for health and safety on board


Latest announcements
LAST UPDATED: 07.04.2021

Munich, 7 april 2021

Dear Guests,
 
While Carnival Cruise Line was hoping to resume service in June 2021, the information recently released by the U.S. Centers for Disease Control and Prevention (CDC) does not provide the clarity needed to proceed.
Therefore, Carnival Cruise Line is extending its pause in operations through 30.06.2021 and cancelling all departures up to this date. 
 
Christine Duffy (president of Carnival Cruise Line):
“We know that this is very disappointing to our guests who continue to be eager to sail, and we remain committed to working with the Administration and the CDC to find a workable solution that best serves the interest of public health.
We are asking that the cruise industry be treated on par with the approach being taken with other travel and tourism sectors, as well as U.S. society at large.
While we have not made plans to move Carnival Cruise Line ships outside of our U.S. homeports, we may have no choice but to do so in order to resume our operations which have been on ‘pause’ for over a year.
We appreciate the continued patience and support from our loyal guests, travel advisors and business partners as we work on a return-to-service solution.”
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.
 
We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de
 
Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 25 february 2021

Dear Guests,
 
While Carnival Cruise Line continues to make progress on its operating protocols, there is still no certainty when cruise departures from the U.S. can resume.
Like other cruise lines, Carnival has concluded that it must extend its pause in operations.
 
Consequently the following sailings are now cancelled: All embarkations from U.S. homeports up to and including 31.05.2021
To accommodate the current situation and help facilitate customers’ vacation planning, Carnival is also offering flexible options for existing bookings.
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.


We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.
 
We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de
 
Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 16 february 2021

Dear Guests,
 
to accommodate the current situation and help facilitate your vacation planning, Carnival is offering flexible options for existing bookings on the following sailings:
 
- All sailings from U.S. ports up to and including 07/31/2021.
- All 8-night cruises from U.S. ports through and including 10/31/2021
- 10-night cruise on Carnival Sensation on 09/13/2021
- 14-night cruise on Carnival Pride on 10/31/2021
- Alaska departures up to and including 30.06.2021
 
Option 1: Keep your booking and automatically receive an onboard credit (OBC) of USD 100 per stateroom. If the cruise has to be cancelled at a later date, you can take advantage of our attractive enhanced value offer.
 
Option 2: Cancel your cruise up to and including 03/31/2021 without any cancellation fees.
 
All affected bookings will be contacted directly by us with further details on the two flexible options.
 
Thank you for your support!
Your Carnival Cruise Line Team


Munich, 3 february 2021

Dear guests,
 
The world is still suffering from the corona pandemic. Australia just announced that also for 2021 foreign tourists will most likely not be allowed to entry the country. Due to this situation we, the Inter-Connect GmbH, have decided to suspend all booking options for this destination until the end of December 2021. We appologize for the inconvenience. However, already existing bookings will remain valid. Should there be any changes regarding the political course of the Australian government, we will be happy to re-open the destination for sale.
 
Thank you for your understanding and stay well!
 
Your Carnival Cruise Line Team


Munich, 26 january 2021

Dear Guests,
 
Carnival Cruise Line today released plans for additional ship deployments, as it continues to refine its phased in approach to a return to guest operations for 2021.
This has resulted in the following ship-specific cruise cancellations and movements:
 
- While Carnival Cruise Line had hoped to complete the dry docks previously announced, the global COVID-19 situation has unfortunately caused further delays.
Consequently, the following voyages have been cancelled:
- Carnival Magic – all embarkations up to and including 30.10.2021 
- Carnival Paradise – all embarkations up to and including 28.10.2021 
- Carnival Valor – all embarkations up to and including 28.10.2021
 
Carnival Radiance’s dry dock and transformation has been moved to September, with a planned arrival to Long Beach in November 2021.
 
Carnival Miracle’s seasonal service from San Diego has been suspended until further notice.
- All sailings through April 2023 have been cancelled (excluding seven Hawaii itineraries from November 2021 to February 2023)
 
Carnival Miracle will reposition to Long Beach.
- The ship will assume the three- and four-day itineraries for Carnival Radiance from 03.05.2021 – 01.11.2021 and operate the seven Hawaii Carnival Journeys referenced above.
- She will then operate a new program of four- and five-day cruises to Mexico during the winter season, beginning November 2021 and continuing through April 2023.
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.
 
We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de
 
Thank you for your continued support!
Your Carnival Cruise Line Team


 Munich, 22 january 2021

Dear Guests,
 
While Carnival Cruise Line continues to make progress on its operating protocols, there is still no certainty when cruise departures from the U.S. can resume. 
Like other lines, Carnival Cruise Line has concluded that it must extend its pause until 30.04.2021.
In addition, Carnival Cruise Line must cancel itineraries for Mardi Gras and Carnival Legend.
 
Regrettably, that means that the following sailings are now cancelled:
 
·        All embarkations from U.S. homeports up to and including 30.04.2021
·        Mardi Gras from 24.04.2021 through and including 22.05.2021 
·        Carnival Legend European itineraries from 17.05.2021 through and including 31.10.2021

 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.
 
We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de
 
Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 22 january 2021

Dear guests,

unfortunately we have to inform you today about the cancellation of further Carnival Splendor departures from Sydney cruises between 27.04.2021 and until 19.05.2021.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.

 

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 07 january 2021

Dear guests, 
As Carnival Cruise Line continues to evaluate the operating environment and public health challenges facing the USA, 
the cruise line also continues to evaluate its fleet deployment plans and scheduling options related to the gradual and phased-in approach Carnival Cruise Line will be taking as it returns to guest operations in 2021. 

Regrettably, Carnival Cruise Line therefore has made the decision to cancel the following cruises:

- All embarkations from U.S. homeports up to and including 31.03.2021
- Carnival Freedom from Galveston up to and including 10.04.2021
- Carnival Miracle from San Diego & San Francisco up to and including 16.09.2021
- Carnival Liberty from Port Canaveral from 17.09. – 18.10.2021
- Carnival Sunshine from Charleston from 11.10. – 13.11.2021
- Carnival Spirit’s 15-day sailing from Brisbane (Australia) to Singapore on 12.06.2021


Please Note: Guests who had FCCs from cancelled cruises early in the pause that had a booking expiration date of 31.12.2020 or 31.05.2021 now have until 30.09.2021 to make a decision.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries. 

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.  

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 21 december 2020

Dear guests,

unfortunately we have to inform you today about the cancellation of further Carnival Splendor departures from Sydney cruises until 19.04.2021.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.

 

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 11 december 2020
 

Dear Guests,
 
Carnival Cruise Line has established dry dock plans for Carnival Magic, Paradise and Valor and will therefore delay the deployment of these ships until after the work is completed. 
As a result the following sailings have been cancelled:
 
Carnival Paradise: all embarkations through and including 31.05.2021
Carnival Valor: all embarkations through and including 11.09.2021
Carnival Magic: all embarkations through and including 24.09.2021

 
Carnival Cruise Line is also working diligently to meet the requirements of the U.S. Centers for Disease Control & Prevention (CDC). 
As a result of the CDC’s limit on cruise length for departures through 31.10.2021 the cruise line is reviewing the specific requirements for
cruise itineraries longer than 7 nights and, in the meantime, has removed 8-night itineraries from the open inventory on all sales channels. 
 
Carnival Cruise Line does not plan to cancel these cruises because of the length of the itinerary.
We will provide you with another update as soon as we can. 
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.
 
We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de. 
 
Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 9 december 2020

Dear guests,

unfortunately we have to inform you today about the cancellation of further departures. This concerns the departure dates of Carnival Splendor on 12.03.2021 and 15.03.2021 from Sydney

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.

 

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 3 november 2020

Dear guests,

As Carnival Cruise Line continues to work on the implementation of plans to resume cruising in 2021, additional departures, particularly for the first part of 2021, have been cancelled:

  • All embarkations from Miami, Port Canaveral and Galveston through and including 28.02.2021
  • All embarkations on Mardi Gras through and including 17.04.2021

Together with the previous cancellations this means in detail:

  • Carnival Splendor: all sailings through and including 02.03.2021
  • Carnival Breeze: all sailings through and including 07.03.2021
  • Carnival Sunrise:
    • Miami 7 and 8 day sailings from 09.10.2021 through and including 30.04.2022 (excluding the sailing on 05.03.2022)
    • Miami 5 day sailing January 3, 2022
  • Carnival Radiance:
    • 9, 12, and 14 day sailings from 02.05.2021 through and including 29.04.2022
    • 5 day sailings on 23.12.2021 and 28.12.2021
  • Carnival Legend: all sailings through and including 26.03.2021
  • Carnival Magic:
    • Ft. Lauderdale and Miami sailings through and including 06.03.2021
    • Transatlantic & Barcelona sailings from 10.04.2021 through and including 03.05.2021
  • Carnival Valor: all sailings through and including 24.04.2021
  • Carnival Spirit: all sailings through and including16.05.2021
  • Carnival Sensation: all sailings through and including 28.02.2021, as well as 03.03.2022 and 07.03.2022
  • Mardi Gras: all sailings through and including 17.04.2021
  • All Other Ships: all sailings through and including 28.02.2021

As a reminder, the following ships have left the fleet:

  • Carnival Imagination
  • Carnival Inspiration
  • Carnival Fascination
  • Carnival Fantasy
     

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.

 

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 19 november 2020

Dear Guests,


As we continue to build our plan to meet the requirements of the CDC’s Framework for Resuming Cruise Ship Operations Order issued on 30.10.2020, we have cancelled additional cruises for the first part of 2021, including:

  • All embarkations from U.S. homeports from 01.01. – 31.01.2021
  • Baltimore, Charleston, Jacksonville, Long Beach, Mobile, New Orleans and San Diego embarkations through 28.02.2021
  • Embarkations on Carnival Legend out of Tampa through 26.03.2021

 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

 
We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de
 
Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 11 november 2020

Dear Guests,

We regret to inform you that three other Carnival Splendor cruises with departure between February 18 and March 2, 20221 from Sydney, Australia have been cancelled.

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

 

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 3 november 2020

Dear Guests,

As the cruise industry continues to carefully evaluate the Framework for Resuming Cruise Ship Operations Order issued by the U.S. Centers for Disease Control (CDC), the Cruise Lines International Association (CLIA) has announced an extension of the voluntary pause in U.S. operations through December 31, 2020. Consequently, all Port Miami and Port Canaveral voyages for December 2020 will be cancelled.   

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

 

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 12 october 2020

Dear Guests,

Carnival Cruise Line has cancelled the remaining cruises for the six total ships operating from Miami and Port Canaveral for November 2020.  
It has also cancelled five cruises scheduled to operate on Carnival Splendor from Sydney, Australia from 01.01.2021 through 08.02.2021.

After cancelling all but Miami and Port Canaveral cruises for the rest of the year, Carnival Cruise Line has now determined that November 2020 operations will not be feasible, either.
Carnival continues to work on protocols and procedures that would allow for the resumption of cruise operations, with a gradual, phased-in approach, designating Miami and Port Canaveral as the first two homeports for embarkations. 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

Cruises currently scheduled for December from Miami and Port Canaveral remain in place for the time being, while Carnival evaluates the situation. 
We kindly ask guests, whose cruise in December 2020 from Miami or Port Canaveral was not cancelled, but do not wish to take their cruise, to please contact us via info@carnivalcruiseline.de or through their travel agency.

We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries. We strive to process your enquiries as quickly as possible.

Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 02 october 2020

Dear guests,
 
Following the U.S. Centers for Disease Control’s (CDC) decision to extend its no-sail order for cruise operations, we have made the decision to cancel additional cruises for November and December 2020.
 
Affected are all cruises from 01.11.2020 through 31.12.2020 from all U.S. homeports except Miami and Port Canaveral. 
While operations from Miami and Port Canaveral in November and December are still not certain, we are focusing our initial return to service from those two homeports, whenever that might occur.  Cruises from these two homeports will remain in place, for the time being, while we evaluate options. 
 
All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We kindly ask guests, whose cruise in November/December 2020 from Miami or Port Canaveral was not cancelled, but do not wish to take their cruise, to please contact us via info@carnivalcruiseline.de or through their travel agency.
 
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries. We strive to process your enquiries as quickly as possible.
 
Thank you for your continued support!
Your Carnival Cruise Line Team


Munich, 17 september 2020

Dear guests and partners,

Carnival Cruise Line today announced the sale of Carnival Fascination and Carnival Imagination, which had previously been put on long-term lay-up status and removed from published itineraries.
The sale of Carnival Fascination, launched in 1994, and Carnival Imagination, introduced in 1995, is in line with Carnival Corporation’s plan to accelerate the removal of less efficient ships from its fleet.  This follows the sale of Carnival Fantasy and Carnival Inspiration which took place in July.  Upon return to operations, Carnival will still operate four upgraded Fantasy-class ships – Carnival Ecstasy, Carnival Sensation, Carnival Elation and Carnival Paradise – which feature additional balcony staterooms as well as enhanced dining and entertainment options that are part of the line’s Fun Ship 2.0 enhancement program. 

Related to its ongoing ship enhancement program and the current pause in cruise operations, Carnival also advised guests and travel agents that it is delaying the return to guest operations for four ships until after scheduled dry dock enhancements are completed in the first half of 2021. 

The four impacted ships and resulting cancelled itineraries include:
•    Carnival Magic itineraries operating from Miami will be cancelled until Mar. 13, 2021
•    Carnival Paradise itineraries operating from Tampa will be cancelled until Mar. 19, 2021
•    Carnival Valor itineraries operating from New Orleans will be cancelled until Apr. 29, 2021 (including the transatlantic cruise from New Orleans on Jan. 25, 2021 and the return from Barcelona on Feb. 26, 2021)
•    Carnival Spirit itineraries operating from Brisbane will be cancelled through May 16, 2021, with the first sailing being the Singapore to Brisbane voyage embarking on June 12, 2021.

 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

Thank you for your continued support!
Your Carnival Cruise Line Team

 


Munich, 16 september 2020

Dear Guests,

The members of the Cruise Lines International Association (CLIA) have agreed to extend the voluntary pause in cruise operations in the U.S. until 31.10.2020.
If conditions in the U.S. change and short, modified sailings are possible, the industry may consider an earlier restart.

Therefore, Carnival Cruise Line is cancelling all cruises through 31.10.2020.
We apologize for disrupting our clients’ vacation plans and greatly appreciate their understanding, and your assistance, as we work through these decisions.

Please find below a detailed list of the current cancellations:

  • San Francisco sailings through 2020
  • Carnival Splendor sailings through and including December 17, 2020
  • Carnival Spirit sailings through and including May 16, 2021
  • Carnival Legend sailings through and including October 30, 2020
  • Mardi Gras sailings November 14, 2020 through and including January 30, 2021
  • Carnival Breeze from Ft. Lauderdale sailings November 7, 2020 through and including March 7, 2021
  • Carnival Imagination and Carnival Inspiration sailings through and including April 19, 2021
  • Carnival Magic:
    - Ft. Lauderdale and Miami sailings through and including October 31, 2020
    - Transatlantic & Barcelona sailings April 10, 2021 through and including May 3, 2021
  • Carnival Fascination sailings through and including January 9, 2022
  • Carnival Sensation sailings March 3, 2022 and March 7, 2022
  • Carnival Sunrise:
    - Sailings through and including October 19, 2020
    - Miami 7 and 8 day sailings from October 9, 2021 through and including April 30, 2022, excluding the March 5, 2022 sailing
    - Miami 5 day sailing January 3, 2022
  • Carnival Radiance:
    - Sailings through and including November 1, 2020
    - 9, 12 and 14 day sailings from May 2, 2021 through and including April 29, 2022
    - 5 day sailings December 23, 2021 and December 28, 2021
  • All Other Ships sailings through and including October 31, 2020

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that, in these exceptional circumstances, it will take us longer than normal to respond to your inquiries.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.

Thank you for your continued support!
Your Carnival Cruise Line Team


 

Munich, 23 July 2020

Dear Guest,

Carnival Cruise Line today announced the following changes in its fleet and associated re-routings:
 

  • As part of Carnival Corporation’s recent announcement to reduce its overall capacity and focus on ships with upgraded features, Carnival Fantasy and Carnival Inspiration have been sold. Carnival Fascination and Carnival Imagination will move to a long term lay-up status, with no specific timeline identified for a return to operation.
  • Carnival Sensation will move from Miami to Mobile and take up itineraries previously assigned to Carnival Fantasy and Carnival Fascination, with guests on those two ships being re-accommodated on Carnival Sensation.
  • Carnival Sunrise will move from Port Everglades to Port Miami and assume the itineraries previously operated by Carnival Sensation, providing a larger, upgraded ship for short itineraries with the many new features installed during Carnival Sunrise’s transformation completed in 2019. Guests booked on the Sunrise 4- and 5-day itineraries from Port Everglades will be automatically moved to sailings from Port Miami.
  • Carnival Fascination itineraries from San Juan and Barbados have been cancelled for 2020-2021.
  • Itineraries for Carnival Imagination and Carnival Inspiration from Long Beach have been cancelled through 19.04.2021. Carnival Panorama will continue to operate 7-day cruises from Long Beach while Carnival Miracle will operate shorter itineraries from San Diego to Baja Mexico.
  • Carnival Radiance will now move directly from Europe after its transformation and homeport in Long Beach in April of 2021, where it will assume the short Baja Mexico itineraries previously served by Carnival Imagination and Carnival Inspiration. Guests booked on Carnival Imagination and Carnival Inspiration after 22.04.2021 will be re-accommodated on Carnival Radiance.
  • Separately, Carnival also notified its Australian guests that it has extended its pause of operations in that country, and has cancelled six cruises scheduled to operate between 25.09. and 29.10.2020.

 
In summary, the following voyages have been cancelled (American date):

Ship  

Sail dates  

Status 

IM 

10/1/2020 - 4/18/2021 

Canceled 

IS 

10/2/2020 - 4/19/2021 

Canceled 

FS 

10/4/2020 - 1/9/2022  

Canceled 

SN 

10/9/2021 - 4/30/2022  

Canceled 

SE 

3/3/2022 and 3/7/2022  

Canceled 

RD 

5/2/2021  

Canceled 

RD 

5/14/2021 - 4/29/2022 

Canceled 

 

For the following voyages, there will be changes (American date):

 

Ship  

Sail dates  

Status 

Ship Swap  

SE 

10/1/2020 - 4/28/2022  

Yes to SN  

 

FA 

10/3/2020 - 1/13/2022  

Yes to SE  

 

SN 

10/31/2020 - 5/6/2021  

Same ship (SN) 

FLL Port to MIA Port

Modified Dates  

SN 

5/10/2021 - 10/3/2021  

Yes to HZ  

FLL Port to MIA Port 

Modified Dates  

Modified Itineraries 

FS 

1/16/2022 - 4/30/3022 

Yes to SE  

Modified Date and Duration for 1st sailing 

IM 

4/22/2021 - 4/28/2022  

 

Yes to RD  

Modified Dates  

Modified Itinerary 

IM 

5/27/2021 and 9/2/2021 

Yes to RD  

Modified Dates  

Modified Itinerary 

Modified Duration 

IS 

4/23/2021 - 4/29/2022  

Yes to RD  

 

RD 

5/23/2021 - 4/24/2022 

Yes to BR 

Modified Dates  

Modified Itinerary 


All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

 
We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team


Munich, 7 July 2020

Dear Guest,

As already communicated in March, the Corona crisis has delayed work on the rebuilding of Carnival Radiance and the construction of Mardi Gras.

For this reason, the following amendments have been made:

  • Mardi Gras will now enter into service from Port Canaveral on 06.02.2021. Itineraries out of Port Canaveral with departure date from 14.11.2020 to 30.01.2021 have been cancelled.
  • Carnival Radiance’s $200 million dry dock at the Cadiz, Spain shipyard was suspended this spring when the COVID-19 pandemic resulted in a nationwide lockdown. Carnival is now evaluating shipyard options to complete the transformation, but the ship is likely not going to be completed until the spring.
  • As a result of the delayed arrival of Carnival Radiance, Carnival Breeze will be redeployed from Fort Lauderdale to Port Canaveral and will assume the itineraries for Carnival Radiance from 08.11.2020 to 24.04.2021. Consequently, guests on 18 Carnival Breeze sailings from Fort Lauderdale scheduled to operate from 07.11.2020 to 07.03.2021 are being notified that their cruises have been cancelled.
  • The transatlantic and European departures of Carnival Magic from 13.03.2021 to 03.05.2021 have been cancelled. Carnival Magic will be moved to Miami and will take over 7 departures of Carnival Breeze from 13.03.2021 to 24.04.2021, which were originally planned to take place from Fort Lauderdale. The itinerary remains the same, only the departing port and the ship will change.

Christine Duffy, President of Carnival Cruise Line:

“We continue to assess the impact of the COVID-19 pandemic on global commerce, public health and our cruise operations. In addition to our current pause in service, there have been many other unintended consequences, including shipyard, dry dock and ship delivery delays, and related changes to our deployment plans for our fleet. While we had hoped to make up construction time on Mardi Gras over the summer, it’s clear we will need extra time to complete this magnificent ship. We share our guests’ disappointment and appreciate their patience as we work through this unprecedented time in our business and the lives of so many people. We remain committed to working with government, public health and industry officials to support the response to the pandemic and to return to operations when the time is right.”

 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

 

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.  

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team


Munich, 22 June 2020

Dear Guests,

Carnival Cruise Line today extended the temporary pause of operations through 30.09.2020.
This decision follows the announcement by the cruise industry on Friday that it will voluntarily extend its pause in North America.

Carnival Cruise Line President Christine Duffy:
“During this unprecedented pause in our business, we have continued to assess the operating environment and confer with public health, government and industry officials. We have watched with great interest as commerce, travel and personal activities have begun to start back up, and once we do resume service, we will take all necessary steps to ensure the health and safety of our guests, crew and the communities we bring our ships to in order to maintain public confidence in our business.  Nevertheless, we apologize for disrupting your vacation plans and appreciate your patience as we work through these decisions.”

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.
We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de.  

Thank you for your continued support and loyalty
Your Carnival Cruise Line Team


Munich, 04 May 2020

Dear Guests,

During our current pause of operations, we have continuously examined all possibilities to determine whether a planned resumption of operations on 27 June 2020 is feasible.
Although there are positive signs that we are moving towards a certain degree of normality, the point at which we can finally resume operations remains uncertain.
 

It goes without saying that before resuming operations, we ensure that all hygiene and health standards as well as official requirements have been implemented and prepared in the best possible way. We continue to work closely with government officials at the federal level and with officials in the local communities of our ports of departure and destinations to ensure their readiness.
 

In order to be able to guarantee all this, we are planning a gradual restart and are initially focusing our work on a number of selected ports.
 

All affected guests or their travel agencies will be contacted individually with all information and details regarding cancellation and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

We strive to process your enquiries as quickly as possible and ask you to send them by e-mail to info@carnivalcruiseline.de

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team
 


Munich, 14 April 2020

Dear Guests,

taking into consideration the global effects of the COVID-19 pandemic, Carnival Cruise Line has decided to cancel the following cruises:

  • All cruises until 26.06.2020
  • All Carnival Sunrise cruises from New York in summer and fall 2020
  • All Alaska sailings through and including 30.06.2020
  • All sailings from San Francisco through 2020
  • All sailings with Carnival Radiance through and including 01.11.2020
  • All sailings with Carnival Legend through and including 30.10.2020

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

We ask for your kind understanding that in these exceptional circumstances it will take us longer than normal to respond to your inquiries. We are determined to settle your requests as soon as possible.

For all cruises departing from 1 August 2020 we offer the following flexible options:

Guests who want to keep their booking:

  • Guests who choose to keep their booking as currently scheduled for departures between 01.08.2020 and 30.09.2020 will receive the following Onboard Credit (OBC) amounts automatically and do not need to contact us. Valid for bookings made no later than 10.03.2020:
    • $50 per cabin for 2 day to 5 day cruises
    • $100 per cabin for 6 day and longer cruises
       

Guests who want to change their booking:

  • For all departures until 30.09.2020, if you decide to change vacation plans, we will allow to move the booking to a new date and receive a Future Cruise Credit (FCC)* in the amount of the non-refundable cancellation fee:
    • Departures June – September 2020: Move your booking to a future date no later than 30 days prior to departure, departure of the new cruise no later than one year after the original departure. Valid for bookings made no later than 10.03.2020.

*The Future Cruise Credit (FCC) is non-transferable, cannot be used as a deposit or applied to a chartered sailing and has no cash value. The FCC may only be used towards the cruise fare of one booking in the same currency in which the original voyage was originally paid and cannot be used for taxes, fees and port expenses, onboard charges or gratuities.The booking guest shall be responsible for payment of the difference between the amount of the FCC and the amount of the new booking. If the amount of the new cruise is less than the amount of the FCC, the remaining unused part of the FCC forfeits.

 

Thank you for your continued support and loyalty

Your Carnival Cruise Line Team

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